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bullet How does the helpdesk and support operate?

The helpdesk takes appropriate corrective action on any defect report it receives.
 
bullet From where can I get technical help if I face problems?

eye2eye maintains a telephone number and technician to receive calls during normal business hours concerning problems and questions. Normal business days are, Monday through Friday. We provide a designated, knowledgeable support contact for technical support, which may be changed by written notice. Click here to access our online FAQ
 
bullet In case there are upgrades or enhancements, how is that provided

eye2eye provides normal evolutionary enhancements and updates, including instructions for implementation.